FAQ
What is Neverlose?
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Neverlose is a fashion brand built on confidence, resilience, and modern lifestyle. We create statement pieces for people who never give up.
Where do you ship?
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We currently ship to Austria and selected European countries. Available shipping destinations are shown at checkout.
How long does shipping take?
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Austria: 2–5 business days
EU: 4–8 business days
EU: 4–8 business days
What payment methods do you accept?
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We accept secure payment methods such as credit cards and instant bank transfer. All payments are encrypted.
Can I return or exchange my order?
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Yes. Unworn and unwashed items can be returned or exchanged within 14 days of delivery.
Who covers return shipping costs?
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Return shipping costs are the responsibility of the customer unless the item is defective.
How do I contact customer support?
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You can contact us anytime via email using the contact information on neverlose.at. We usually respond within 24–48 hours.